Smart Casual Consulting Privacy Policy
Smart Casual Consulting considers our relationship with our clients as one of our most valuable assets. We are committed to protecting the privacy of all the individuals we deal with.
This statement sets out our policies on collecting and handling personal information for Smart Casual Consulting and its Australian related companies. We recommend that you keep this information for future reference.
Smart Casual Consulting provides IT support for all areas of technology including desktops, laptops and mobile devices.
Your personal information
Personal information held by the Smart Casual Consulting may include your name, date of birth, current and previous addresses, telephone number/mobile phone number, e-mail address, bank account or credit card details, occupation and driver’s licence number and the business details of customers and suppliers and their dealings with Smart Casual Consulting.
How we collect information
Personal information is collected by Smart Casual Consulting to enable us to provide you with the products and services you have requested and to assist us improve our products and services. If you choose not to provide personal information, we may not be able to provide you with the products and services you require, or a high level of service.
Personal information may be collected directly from you such as through an application (including submitted online, by email, by mail or by phone) for products or services, indirectly from you such as through monitoring your usage of products and services (eg the collection of information of your usage of our website including through cookies), or from third parties such as our related companies, credit reporting agencies, or your representatives.
How we use your personal information
Your personal information may be used in order to:
Verify your identity
To allow us to identify our customers via usernames and passwords and to interpret customers’ pre-stored attributes and parameters for using features and functions of the Smart Casual Consulting web sites
Assist you to subscribe to our services
Provide the products and services you require, including classified advertising, through a number of media
Administer and manage those products and services, including charging, billing and collecting debts
Inform you of ways the products and services provided to you could be improve
Conduct appropriate checks for credit-worthiness and for fraud
Market, research and develop our products and services
Gain an understanding of your needs in order for us to provide you with a better service; and
Maintain and develop our business systems and infrastructure, including testing and upgrading of these systems
Smart Casual Consulting provides products and services via our website. When you visit our site, our web servers record anonymous information such as the time, date and URL of the request. This information assists us to improve the structure of our websites and monitor their performance.
Smart Casual Consulting may use cookies on its website. Cookies are an industry standard and most major websites use them. A cookie is a small text file that our websites may place on your computer. Usually, cookies are used as a means for our website to remember your preferences. As such, cookies are designed to improve your experience of our website.
In some cases, cookies may collect and store personal information about you. Smart Casual Consulting extends the same privacy protection to your personal information, whether gathered via cookies or from other sources. Most internet browsers are pre-set to accept cookies, however you can adjust your Internet browser to disable cookies or to warn you when cookies are being used. However, if you disable cookies, you may not be able to access certain areas of our websites or take advantage of the improved website experience that cookies offer.
Smart Casual Consulting also collects Internet Protocol (IP) addresses. IP addresses are assigned to computers on the internet to uniquely identify them within the global network. Smart Casual Consulting collects and manages IP addresses as part of the service of providing internet session management and for security purposes.
Your personal information is also collected to promote and market other services which we consider may be of interest to you. If you do not wish to contact you regarding other services please email accounts@smartcasualconsulting.com.au.
When we disclose your personal information
In order to deliver the services you require and for the purposes set out above, Smart Casual Consulting may disclose your personal information to organisations outside Smart Casual Consulting. Your personal information is disclosed to these organisations only in relation to Smart Casual Consulting and related companies providing services to you. These organisations may carry out:
Customer enquiries
Mailing systems
Billing and debt-recovery functions
Information technology services
Marketing, telemarketing and sales services
Market research
Web site usage analysis
Smart Casual Consulting takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information. In addition, we may disclose your personal information to:
Your authorised representatives or legal advisers (when requested by you to do so)
Credit-reporting and fraud-checking agencies
Credit providers (for credit related purposes such as creditworthiness, credit rating, credit provision and financing)
our professional advisers, including our accountants, auditors and lawyers
Government and regulatory authorities and other organisations, as required or authorised by law
Organisations who manage our business and corporate strategies, including those involved in a transfer/sale of all or part of our assets or business (including accounts and trade receivables) and those involved in managing our corporate risk and funding functions (eg securitisation)
Third party sites
You may click-through to third party sites from our sites in which case we recommend that you refer to the privacy statement of the sites you visit. This Privacy Statement only applies to the Smart Casual Consulting website only and Smart Casual Consulting assumes no responsibility for information and content of third party sites.
Help us to ensure we hold accurate information
Smart Casual Consulting takes all reasonable precautions to ensure that the personal information we collect and disclose is accurate, complete and up-to-date. However, the accuracy of that information relies to a large extent on the information you provide. We recommend that you :
Let us know if there are any errors in your personal information; and
Keep us up to date with changes to personal information such as your name or address, by contacting us (see “How to contact us” below)
You can access your personal information
You have a right to access your personal information, subject to some exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. Smart Casual Consulting reserves the right to charge a fee for searching for, and providing access to, your information.
How to contact us
If you have any questions in relation to privacy, please contact our Privacy Officer on 03 9017 1030 between 9.00am and 5.00pm, Monday to Friday AET. You can also address any written correspondence to:
Smart Casual Consulting
86 Moore St, Rosedale
Further information
Further information on privacy is available at the website of the Office of the Federal Privacy Commissioner at http://www.privacy.gov.au